Jul/Aug 2009

Convio Clients: Your Options Have Just Expanded

by Fred Waugh, Vice President, Alliances

Seven Firms Achieved “Authorized” Designation, Giving You More Choice for Reliable Convio Product Implementation and Related Services

As a Convio client, your options have just expanded. This June, seven firms serving the nonprofit sector completed training and testing to become the first Convio Solution Providers, or CSPs, for Convio Online Marketing products. The following firms are now authorized to implement and consult around Convio Online Marketing products: Cathexis Partners, Charity Dynamics, Event 360, Firefly Partners, and Mysamaris.

How does this expand your options?
We understand that you may wish to work with one of our partners to implement Convio products or provide related services. It’s important to us and to our partners that you receive consistent, high-quality service whether you work with Convio or with a Convio-recommended partner. We think that the best way to ensure this is to develop an even tighter relationship with our partners — to ensure that they’re in-the-know about Convio processes and the latest product enhancements, and that they’re trained on the Convio implementation methodology, best practices, and advanced product information that we provide our own services team.

That’s why we announced our Convio Solution Provider (CSP) program earlier this year. Authorization through this program requires companies to meet a consistent set of requirements around the Convio products they wish to service. This includes training, exams, and an ongoing commitment to education around Convio products. Once companies have met these requirements, they’ll become CSP authorized on Convio Online Marketing, Common Ground, or both.

So, if you’re already working with Convio partners or if you have the need with Convio partners in the future, be sure to ask if they’re authorized or plan to become authorized on the Convio products. You’ll know that if they’re a CSP, they have the deepest knowledge and expertise around Convio products of any company providing service to the nonprofit sector.