Client Care
The answers you need – when you need them
Your continued success and satisfaction is the cornerstone of our mission. To ensure you get the most from your investment, we offer comprehensive and convenient support resources.
Quick Links for Current Clients
Blackbaud Clients
For Blackbaud Product Support, visit the Blackbaud support page.
Online Support
- Available every day, 7am - 7pm CST
- Submit support cases quickly and easily online
- View all open and closed support cases online
- Emergency support (outside of business hours) and Enterprise plans are available
- Contact Convio Customer Support on Twitter via @ConvioHelp - we'll follow up with you as soon as possible
How-To Chat (Live)
- Available every day, 7am - 7pm CST
- Our clients' favorite way to get answers for quick questions
Convio Customer Center & Convio LearnCenter
- Available every day, all day - 24x7
- How-to articles & discussions
- Product tips & best practices
- Product release updates & resources
- Training classes & tutorials – Find live and recorded training on the Luminate and Common Ground platforms
Toll-Free Support
- Available every day, 7am - 7pm CST
- Emergency support (outside of business hours) and Enterprise plans are available
Give us a call - 888.528.9501
