Client Success Services

Let us help you reach your goals

Whether your organization is new to using the Internet or seeking to boost effectiveness with your overall constituent relationship management programs, Convio's value-added services can help you plan and execute a strategy. With a network of preferred partners in addition to experienced Convio staff members, we provide the resources to meet your needs.

Our client success services are built with three key elements to deliver practical, measurable results:

• Nonprofit expertise - We understand the subtle differences among organizations in the nonprofit sector. We take the knowledge of what works online in the general nonprofit sector and apply it based on our understanding of your organization's unique needs.
  
  
• Daily application of Internet knowledge - As the Internet changes, you need up-to-date knowledge to use it most effectively. Our daily hands-on experience with online marketing and fundraising gives us the knowledge to help maximize your online presence.
  
  
• Strong network of preferred partners - Our extensive network of preferred partners ensures that you get the best combination of talent and expertise to meet your online needs.

Our offering spans a wide range of interactive services:

• Integrated Strategy - You know the Internet can help improve fundraising, marketing, advocacy and communications, but you may struggle with knowing what to do and how to do it. Convio can help you develop an Internet strategy that supports your overall goals and integrates with your other initiatives. From defining strategic priorities and creating a realistic plan, to setting goals and measuring success based on those goals, Convio can develop an Internet strategy tailored to your organization.
  
  
• Interactive Campaign Management - Convio can help you plan and execute one-time or ongoing online campaigns including email newsletters, viral campaigns or email appeals. Services include campaign strategy, creative design and generation, HTML email and web page production and testing, online transaction configuration, test plan recommendation, database segmentation, and reporting and analysis — with project management services each step of the way.
  
  
• Creative Media Services - For a boost to your online web and email presence, Convio offers creative media services including graphic design, information architecture, navigation design, website analysis and interactive/multi media projects. Convio software setup includes basic graphic design services for email stationery templates, email newsletter templates and website page templates — created by Convio staff designers. For more complex projects, Convio has a network of partners specialized in creative interactive services.
  
  
• Interactive Specialist - If you lack the staff to implement and administer new online programs, Convio offers you an option for an interactive specialist who serves as a "virtual administrator". The interactive specialist is available in 10- 20- and 30- hour-per-month increments to help with the following:
  • Website content updates and design enhancements
  • Modifying and adding components for campaigns, events and advocacy
  • Graphic design
  • Site accessibility
  • Feature standardization
  • Email marketing and advocacy action alerts
  • Reporting and analysis